About High Mountain Health

Welcome to High Mountain Healthcare

In order to provide you with the best care possible, we have established the following policies:

Sick Visits – We leave time open every day to see our patients who are acutely ill. Please call us as soon as possible to schedule your sick visit. If we are not yet open, please leave a message on the answering machine; and we will call you as soon as we get in. We will do everything possible to see you that day – especially if you call early. Please know, though, that because you may have to be “worked in” between scheduled patients, there may be a wait. If you become ill over the weekend when our office is closed or cannot wait for an appointment, the Hillcrest Walk-In Clinic or Union General Emergency Room are available.
Regular Appointments – We schedule regular appointments in 20 minute blocks and do not “over-book” appointments. This means that if you are scheduled at 10:00 AM, we have reserved that 20 minute block for you only. If you arrive late, then we run behind, inconveniencing other patients with later appointments. If you arrive more than 10 minutes late, you may be asked to reschedule for a later date. In respect for your time, we will always attempt to stay on schedule as much as possible and will let you know if we are running behind.
Missed Appointments – We will always attempt to call you the day before your scheduled appointment to remind you of the date and time. If you will be unable to keep a scheduled appointment, please give us at least 24 hours notice so that we can give that time slot to another patient who needs to be seen. Failure to give at least a 24 hour notice of a missed appointment will result in a $25 fee. If you miss 3 appointments in one year without calling beforehand to let us know, you may be dismissed from the practice.
Lab and Test Results – We will inform you as soon as possible of your lab and test results. It usually takes us several days to get your bloodwork results back. For this reason, please allow 3 business days for processing before contacting us for results information. Usually, if your bloodwork is normal, we will mail you a letter with a copy of your results as soon as we get them. If your bloodwork is abnormal, we will attempt to contact you by phone as soon as possible. X-rays and other tests may take us up to a week to get the results back. However, we will get you the results as quickly as possible. Some patients like to have their blood drawn one week prior to their visits, so the results are available for discussion at the time of their appointment.
Regular Health Exams – We believe in preventing illness, not just treating it. Therefore, we encourage all our patients to have regular “check-ups.” We perform wellness exams, including pap smears, physicals, and well child checks. We give all regular pediatric vaccines. An in-house lab provides the convenience of having blood work drawn on site. We will also schedule and help you keep track of other health maintenance issues such as mammograms and colonoscopies.
Refill Requests – The medications we prescribe are an important part of your treatment. Please check all of your medications before each visit to see if you need refills. If you have received medications from other physicians, please bring your bottles with you so we can update our records. If you find you are running low on a medication and will run out prior to your next visit, please call our office and leave the following information on the pharmacy refill line:

Name of Medication
Dose
How Often You Take It
Pharmacy Name
We will do everything possible to refill the medication the day that you call, but request that you give us at least 48 hours notice. Please do NOT wait until you are out of your medication before you call. Controlled substance prescriptions cannot be called in and must be picked up in person.

Records Requests - If you need a copy of your medical records, we require 3 business days to assemble and make ready the records for delivery. We do charge a fee to process a records request. The fee is based on the total number of pages contained in the records.
Form Completion – In the event that a patient requires us to complete paperwork for an outside source, and depending on the complexity and time involved, a service charge may be assessed. Short forms requiring minimal time to complete will be assessed a $10 fee. Complex forms requiring 15 or more minutes to complete, and which do not require an office visit, will be assessed a $35 fee. Some form completion work requires an office visit with your physician. In this case, a standard office visit charge will apply.

Again, we thank you for trusting High Mountain Healthcare and we look forward to serving your healthcare needs.

Sincerely,

The Staff at High Mountain Healthcare

For the convenience of our new patients, we have provided a copy of our new patient paperwork. Please print the forms, fill them out, and bring it to our office at your scheduled appointment time.

New Patient Information Sheet

Patient Consent for Use and Disclosure of PHI

Patient Health History

Financial Policy


Home Family Practice Pediatrics Vaccines News and Events Office Hours Contact Us New Patient information Meet the Staff Directions Helpful Links Educational Materials Aerospace Medicine	Welcome to High Mountain Healthcare In order to provide you with the best care possible, we have established the following policies: Sick Visits – We leave time open every day to see our patients who are acutely ill. Please call us as soon as possible to schedule your sick visit. If we are not yet open, please leave a message on the answering machine; and we will call you as soon as we get in. We will do everything possible to see you that day – especially if you call early. Please know, though, that because you may have to be “worked in” between scheduled patients, there may be a wait. If you become ill over the weekend when our office is closed or cannot wait for an appointment, the Hillcrest Walk-In Clinic or Union General Emergency Room are available. Regular Appointments – We schedule regular appointments in 20 minute blocks and do not “over-book” appointments. This means that if you are scheduled at 10:00 AM, we have reserved that 20 minute block for you only. If you arrive late, then we run behind, inconveniencing other patients with later appointments. If you arrive more than 10 minutes late, you may be asked to reschedule for a later date. In respect for your time, we will always attempt to stay on schedule as much as possible and will let you know if we are running behind. Missed Appointments – We will always attempt to call you the day before your scheduled appointment to remind you of the date and time. If you will be unable to keep a scheduled appointment, please give us at least 24 hours notice so that we can give that time slot to another patient who needs to be seen. Failure to give at least a 24 hour notice of a missed appointment will result in a $25 fee. If you miss 3 appointments in one year without calling beforehand to let us know, you may be dismissed from the practice. Lab and Test Results – We will inform you as soon as possible of your lab and test results. It usually takes us several days to get your bloodwork results back. For this reason, please allow 3 business days for processing before contacting us for results information. Usually, if your bloodwork is normal, we will mail you a letter with a copy of your results as soon as we get them. If your bloodwork is abnormal, we will attempt to contact you by phone as soon as possible. X-rays and other tests may take us up to a week to get the results back. However, we will get you the results as quickly as possible. Some patients like to have their blood drawn one week prior to their visits, so the results are available for discussion at the time of their appointment. Regular Health Exams – We believe in preventing illness, not just treating it. Therefore, we encourage all our patients to have regular “check-ups.” We perform wellness exams, including pap smears, physicals, and well child checks. We give all regular pediatric vaccines. An in-house lab provides the convenience of having blood work drawn on site. We will also schedule and help you keep track of other health maintenance issues such as mammograms and colonoscopies. Refill Requests – The medications we prescribe are an important part of your treatment. Please check all of your medications before each visit to see if you need refills. If you have received medications from other physicians, please bring your bottles with you so we can update our records. If you find you are running low on a medication and will run out prior to your next visit, please call our office and leave the following information on the pharmacy refill line: Name of Medication Dose How Often You Take It Pharmacy Name We will do everything possible to refill the medication the day that you call, but request that you give us at least 48 hours notice. Please do NOT wait until you are out of your medication before you call. Controlled substance prescriptions cannot be called in and must be picked up in person. Records Requests - If you need a copy of your medical records, we require 3 business days to assemble and make ready the records for delivery. We do charge a fee to process a records request. The fee is based on the total number of pages contained in the records. Form Completion – In the event that a patient requires us to complete paperwork for an outside source, and depending on the complexity and time involved, a service charge may be assessed. Short forms requiring minimal time to complete will be assessed a $10 fee. Complex forms requiring 15 or more minutes to complete, and which do not require an office visit, will be assessed a $35 fee. Some form completion work requires an office visit with your physician. In this case, a standard office visit charge will apply. Again, we thank you for trusting High Mountain Healthcare and we look forward to serving your healthcare needs. Sincerely, The Staff at High Mountain Healthcare For the convenience of our new patients, we have provided a copy of our new patient paperwork. Please print the forms, fill them out, and bring it to our office at your scheduled appointment time. New Patient Information Sheet Patient Consent for Use and Disclosure of PHI Patient Health History Financial Policy
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